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FAQ
Where can I pick up my order if in the Toronto Area?
Orders can be picked up in the Avenue Road & Wilson area. We will call or email you when your order is ready for pick up
How long until the order is received if delivered?
Most items take 1 week from date of confirmation. This date occurs when we have received your confirmed email that we have sent you and your VISA/Mastercard. For Baby/Toddler/Kids & Adult Polar fleece Blankets It takes 2 weeks from your confirmed order and received payment date to complete your order and then 1-7 days depending on choice of delivery. We usually use our own courier service or Canada Post unless specified otherwise.
Please note: it is best to provide us with an address where the package may be easily delivered during business hours. We can only deliver to street addresses. No P.O. Boxes, please. Canada Post will not reroute packages once it has been shipped. Additional shipping charges apply to orders that are re-shipped due to incorrect addresses or are unclaimed by recipient. We recommend that customers let recipients know to expect their Sammyg*ss package in order to avoid the order being unclaimed and returned to
Sammyg*s.
If there is a delay in delivery we will contact you. American and International clients are responsible for any applicable custom charges –please check with your local customs office. Please note that we are currently unable to track US small packet and International packages. There is a small possibility that this will lead to a delay in receiving your package.
Due to the personalized and made to order nature of our products we regret that returns or exchanges are not possible. Sammyg*s produces personalized blankets according to the information provided by the client and confirmed via email or fax. In the unlikely event that Sammyg*s makes an error when putting a name on a blanket we will take full responsibility for fixing the error in a timely fashion. The blanket must be sent back within 2 weeks of delivery in an unused condition. The client is responsible for original and return shipping and handling fees.
Please note our polar fleece blankets are handmade and although we strive for perfection, variations may be the result of these items that reflect love and warmth.
Do you offer Hebrew lettering?
Yes, we do offer Hebrew lettering for any embroidered items. Click here for hebrew font.
Product Colours:
In some cases, the colours of our products may vary slightly from those depicted on our website, as a result of small differences in dye lots and various screen monitors. We will contact you if we think there is a better choice available.Credit Card Payment:
The credit card is charged within 24 hours of the order being placed. The payment information is sent to the merchant bank for processing. If the credit card is not authorized, we will contact you for another payment option.for your convenience we accept:
Washing Information:
All our products are designed for machine wash and drying. Fabric should not run or fade. However, it is best to wash blankets separately, in cold water (gentle cycle), lay to dry & then put in dryer for minimal time on low tumble dry.Shipping Costs:
Vary according to postal code/zipcode and shipping method.$5 shipping and handlng fee for all deliveries made via canada post will be applied per order.
Pricing:
Please Note: Due to the changing economy and incurred costs all items are subject to price increases at anytime. In some cases an additional charge may be incurred due to lengthy script or size of font.
